PRIVACY POLICY

Fitnesswale Powered by Professionist Services

Website: https://www.fitnesswale.solutions

1. Introduction

At Fitnesswale Powered by Professionist Services (“Fitnesswale,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your information when you visit our website, access our educational content, purchase our digital programs, contact us, join our community (where applicable), or otherwise interact with us.

By using this website or engaging with our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Fitnesswale Powered by Professionist Services is an educational platform that provides informational and educational content, digital programs, awareness materials, and optional support resources related to wellness, nutrition, lifestyle education, and other educational subject matter.

We do not provide medical diagnosis, treatment, or healthcare services.

Business Details

Business Name: Fitnesswale Powered by Professionist Services
Owner / Responsible Person: Manpreet Batish
Website: https://www.fitnesswale.solutions
Support Email: manpreetbatishofficial@gmail.com
WhatsApp / Support Contact (message only): +91 991 991 8985
Business Address:
#334, Ward No. 12, Brahman Majra, Sirhind,
Fatehgarh Sahib, Punjab, India – 140406

3. Information We Collect

We may collect the following categories of information when you use our website or services.

A. Information You Voluntarily Provide

You may voluntarily provide us with personal information such as:

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Country / region
  • Billing information
  • Information submitted through forms, inquiries, or applications
  • Information shared during communication with us
  • Program enrollment information
  • Responses to questionnaires or onboarding forms
  • Any information you choose to provide through email, WhatsApp, support messages, or forms

B. Purchase & Transaction Information

When you purchase one of our educational programs or services, we may collect or receive information such as:

  • Product or program purchased
  • Transaction details
  • Order status
  • Payment confirmation
  • Payment-related identifiers
  • Billing country / payment metadata

Important: We do not directly store your full debit card, credit card, or other sensitive payment credentials on our own website servers unless securely processed through an authorized third-party payment provider.

C. Website Usage & Technical Data

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Click activity
  • Referral source
  • Website analytics data
  • Cookie or tracking data
  • Geographic region (approximate)
  • Performance and interaction data

D. Optional Wellness or Lifestyle Information

In some cases, you may voluntarily share information related to:

  • food preferences
  • dietary practices
  • supplement usage
  • lifestyle habits
  • educational goals
  • personal concerns or background context

Such information is shared voluntarily and is used only for educational, communication, support, or program-related purposes where relevant.

We request that users do not share unnecessary sensitive medical records or emergency health information unless specifically requested in a clearly relevant context.

4. How We Use Your Information

We may use the information we collect for purposes including:

  • to provide access to our digital educational programs and services
  • to communicate with you regarding purchases, support, onboarding, or account-related matters
  • to respond to your inquiries or requests
  • to deliver educational content and customer support
  • to process transactions and verify purchases
  • to send service-related notifications and updates
  • to improve our website, user experience, and educational offerings
  • to personalize communication or content where appropriate
  • to send newsletters, educational updates, offers, or promotional messages
  • to share optional program-related information by email or WhatsApp
  • to maintain records for business, compliance, and customer support purposes
  • to protect against fraud, abuse, unauthorized activity, or misuse
  • to comply with legal, regulatory, or payment-processing obligations

5. Health, Wellness & Educational Disclaimer Related to Data

Fitnesswale is an educational platform only.

Any wellness, nutrition, food, supplement, lifestyle, or educational information you share with us is treated as information voluntarily provided for educational or communication purposes only.

Sharing such information with us does not create:

  • a doctor-patient relationship,
  • a clinical provider relationship,
  • a treatment relationship,
  • or any medical duty of care.

We are not a hospital, clinic, or licensed medical treatment provider.

Any optional educational guidance or communication is not intended to replace professional medical care.

6. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve performance and user experience.

These technologies may be used to:

  • remember user preferences
  • understand visitor behavior
  • improve website functionality
  • measure traffic and engagement
  • support marketing, retargeting, or advertising efforts
  • optimize content and conversion performance

You may choose to disable cookies through your browser settings, although some website functions may be affected.

7. Third-Party Tools & Service Providers

We may use trusted third-party tools and service providers to operate our website and business efficiently.

These may include providers related to:

  • website hosting
  • checkout / payment processing
  • analytics
  • email communication
  • form collection
  • customer support
  • messaging tools
  • community tools
  • CRM or automation systems
  • marketing or advertising platforms

Examples may include payment providers and communication tools such as:

  • PayU
  • Stripe
  • email or messaging tools
  • analytics providers
  • scheduling or form systems
  • WhatsApp-based communication channels

These third parties may process your data according to their own privacy practices and terms.

We are not responsible for the privacy practices of third-party services or websites not directly controlled by Fitnesswale.

8. Payment Information

Payments made through our website may be processed securely by authorized third-party payment gateways such as PayU, Stripe, or other secure processors integrated into our checkout systems.

We do not directly store your full card number, CVV, or other sensitive payment credentials on our own website servers unless handled securely through compliant infrastructure.

When you complete a purchase, your transaction information may be processed according to the policies, security standards, and terms of the relevant payment gateway.

We encourage you to review the privacy and terms policies of any payment processor used during checkout.

9. Email, WhatsApp & Promotional Communications

If you provide your contact information, you may receive:

  • educational emails
  • product or program updates
  • onboarding messages
  • support communications
  • promotional messages
  • newsletters
  • WhatsApp updates
  • community-related notifications
  • reminders or informational follow-ups

You may opt out of non-essential marketing communications at any time by:

Please note that even if you opt out of marketing messages, we may still send important transactional or service-related communications where necessary.

10. Community Participation (If Applicable)

Some users may optionally join support groups, educational communities, or messaging groups associated with Fitnesswale.

If you participate in such spaces, please understand that:

  • your name, profile information, or messages may be visible to others within that community,
  • your participation is voluntary,
  • and you should avoid sharing highly sensitive personal or medical information in group environments.

We are not responsible for information you voluntarily choose to share publicly or semi-publicly within community spaces.

11. Testimonials & Shared Feedback

If you voluntarily provide a testimonial, feedback, review, or success story, we may use it for educational, informational, or marketing purposes, subject to applicable permissions and reasonable business practices.

Testimonials are used to reflect personal experiences and are not intended to guarantee outcomes.

If you wish to request removal of a testimonial you previously submitted, you may contact us, and we will review such requests in good faith.

12. How We Share Your Information

We do not sell your personal information.

We may share your information only in limited circumstances such as:

A. Service Providers

With trusted vendors or providers who help us operate our website, payment systems, communications, analytics, support, or digital delivery.

B. Legal or Regulatory Compliance

If required by law, regulation, legal process, court order, or lawful government request.

C. Protection of Rights

Where necessary to protect our rights, website, operations, users, safety, or legal interests.

D. Business Transfers

In connection with a merger, acquisition, restructuring, asset transfer, or sale of business operations.

13. International Users

Fitnesswale may offer digital educational programs to users worldwide.

If you access our website or services from outside India, you understand and agree that your information may be collected, stored, transferred, or processed in jurisdictions where our systems, providers, or operations are located.

By using our website, you consent to such processing in accordance with this Privacy Policy.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide products or services
  • maintain customer and business records
  • comply with payment, tax, legal, or regulatory obligations
  • resolve disputes
  • enforce our policies or agreements
  • support legitimate operational and security needs

Retention periods may vary depending on the type of data and purpose of use.

15. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, internet transmission, email system, payment environment, or digital storage system can be guaranteed to be completely secure.

Accordingly, while we take privacy and security seriously, we cannot guarantee absolute security of information transmitted online.

16. Your Rights & Choices

Depending on your country, region, or applicable law, you may have certain privacy rights, including the right to:

  • request access to your personal information
  • request correction of inaccurate information
  • request deletion of certain data
  • object to certain uses of your data
  • withdraw consent where applicable
  • request communication preference updates

To make a privacy-related request, please contact:

Email: manpreetbatishofficial@gmail.com

We may request verification of identity before processing certain requests.

17. Children & Minimum Age

Our website, educational programs, and services are intended only for individuals who are of legal age according to the laws of their country or region, or those using the platform with appropriate parental or guardian supervision where legally permitted.

We do not knowingly collect personal information in violation of applicable age-related privacy laws.

If you believe that personal information has been submitted by someone below the legally permitted age without proper authorization, please contact us so we can review and address the matter appropriately.

18. External Links

Our website may contain links to external websites, videos, communities, tools, social media platforms, or third-party resources.

We are not responsible for the privacy practices, policies, content, or security of third-party websites or services.

You should review their privacy policies before sharing any personal information.

19. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect:

  • business changes
  • legal or regulatory updates
  • payment or technology updates
  • service modifications
  • operational improvements

Any updates will be posted on this page with a revised Effective Date.

Your continued use of the website after such changes means you accept the updated Privacy Policy.

20. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us:

Fitnesswale Powered by Professionist Services

Owner: Manpreet Batish
Website: https://www.fitnesswale.solutions
Email: manpreetbatishofficial@gmail.com
WhatsApp / Support: +91 991 991 8985

Business Address:
#334, Ward No. 12, Brahman Majra, Sirhind,
Fatehgarh Sahib, Punjab, India – 140406

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